Personalised items are non-refundable.
In the unlikely event an item contains an error or sustains damage during delivery, we will happily replace it and cover postage costs for you to return the original.
Refunds will be made to your original card/payment method.
Please contact us by email at firstname.lastname@example.org or for help regarding a return, exchange or refund.
We cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.
Orders are delivered by Royal Mail or DPD Courier, and are subject to the terms and conditions of these third parties.